Compliance Administrator

First City is a trusted and reputable care provider, dedicated to delivering outstanding care to our customers. We prioritize maintaining the highest standards of quality and compliance while fostering a supportive and collaborative workplace.

We are excited to offer a Business Administration Level 3 Apprenticeship within our team. This is an excellent opportunity for someone eager to learn, grow, and contribute to the vital compliance and quality processes that ensure exceptional care for our customers.

Salary: £13,312 per annum, for the 1st year - Rate will be assessed after a year.

Location: Swindon

Hours: 08.30am -17.00pm. Monday - Friday

As a Compliance Administrator Apprentice, you'll work alongside experienced professionals, gaining hands-on experience while studying for your Level 3 qualification in Business Administration.

Your responsibilities will include:

• Monitoring alerts from our care system and identifying issues requiring action.
• Assisting in addressing and resolving gaps in care delivery.
• Escalating urgent issues to relevant team members promptly and accurately.
• Supporting the compliance team in maintaining accurate records and documentation.
• Collaborating with colleagues to ensure alerts are actioned effectively and efficiently.
• Conducting follow-ups to ensure alert-related actions are completed.

You'll receive mentorship and guidance to help you develop the skills required for compliance administration, including a focus on using alert monitoring systems, regulatory compliance, and effective communication.

This apprenticeship is perfect for someone who is:

• Eager to Learn: No prior experience in care is required-just a willingness to grow and develop in a professional environment.
• Tech-Savvy: Confident using technology and learning new systems.
• A Strong Communicator: Capable of clear and professional written and verbal communication.
• Organized and Detail-Oriented: Able to manage tasks, meet deadlines, and pay close attention to detail.
• Personable and Professional: Friendly, enthusiastic, and committed to supporting others.

Why Join Us?
As an apprentice at First City, you'll receive:

• A fully supported apprenticeship program, allowing you to earn while you learn.
• Hands-on experience in a professional and caring environment.
• Opportunities for personal and professional development.
• Mentorship and training from experienced team members.
• A chance to make a meaningful contribution to the quality of care services.

Requirements:

• Be 18 years of age or older

• Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
• Have an understanding and/or interest of the health and social care sector

Duration:

The Apprenticeship will take between 12 - 18 months to complete

Course: Business Administration Level 3

Start your journey with us and build a rewarding career in business administration while making a real difference in people's lives.

We're looking for a Care Coordinator to become a valued member of our growing team in Swindon. This permanent position offers the chance to work with a welcoming and supportive group, making it an excellent opportunity for someone eager to advance their career in health and social care.

Location: Swindon

Salary: £29,270 OTE

Hours: 40hrs per week out of hours shared on call service (Office hours Monday-Friday 08:30am -17:00pm. Flexibility in hours may be required to meet the need of the business)

Key Responsibilities:

• Efficiently allocate care workers to client visits, ensuring continuity of care and matching the required skills and locations.
• Maintain regular communication with care workers, offering support, guidance, and timely resolution of queries.
• Collaborate with other healthcare professionals to ensure seamless service delivery.
• Accurately complete and update all necessary documentation and systems.
• Handle confidential matters with professionalism and integrity.
• Provide compassionate, empathetic, and individualized support to clients.

Essential Requirements:

• Previous experience in health and social care, preferably in a community-based setting.
• Proficiency in computer use and strong office administration skills.
• A professional, caring, and non-judgmental approach, acting with kindness and respect.
• Strong organizational skills and the ability to work effectively under pressure.

Desirable Qualifications:

• Relevant health and social care certifications (e.g., NVQ Level 2/3 or above).
• A valid driving license and access to a vehicle.

This role offers an opportunity to make a meaningful impact while working in a dynamic and supportive environment.

In return we offer:

• Excellent training and support
• Access to Blue Light Card discount scheme
• Motor maintenance discount with a local garage
• 28 days annual leave entitlement inclusive of public holidays
• Access to Employee assistance programme with Health Assured.
• Free onsite parking
• Workplace pension with Nest
• Refer a friend scheme

If you apply for this role and aren't suitable a member of our team may direct you to a different role. All applicants must have the right to work in the UK as we are unable to provide sponsorship for this vacancy.

ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING

Working in the community as a care assistant means you will need to be quick thinking, kind hearted and put the people we support first promoting their independence with a person centred approach.

Rate: £13.04 35p Mileage

PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or above in Health and Social Care.

We are a friendly, local, family run homecare provider which recognises that its employees are its greatest asset.

This role will involve:

• Supporting people in the local community to live independently at home.
• Support customers with their day to day routine;
• Assisting with personal care such as showering, bathing, continence care
• Helping with mobility
• Administering medication,
• Preparing meals
• Light domestic tasks
• Individual requirements outlined in each person-centred support plan.

First City Group are looking for committed staff to embrace our company ethos and values and provide excellent standards of care to our clients.

If you have experience as a Care Assistant/ Support Worker we would love to hear from you.

However, experience isn't necessary, we provide full training and encourage candidates from all sectors to apply.

Full driving licence and access to a vehicle is essential for this role as well as commitment for morning shifts, evenings and some weekend commitment.

First City Group are proud to support the local community, operating in and around Swindon, including but not limited to; West Swindon, North Swindon, Town Centre, Wroughton, Chiseldon and Highworth.

Hours Available:

Morning shifts - 7am - 2:30pm

Evening shifts - 2:30pm - 11pm

Monday - Sundays

Full-Time, Part-Time, Weekends

At First City we offer the following benefits:

• Competitive salary (Guaranteed hours available T&C's apply)
• Welcoming colleagues and a supportive office team with an open door approach
• 28 Days Holiday pro rata
• Paid comprehensive induction training and shadow shifts (subject to contract type)
• Free uniform
• Paid 35p per mile between calls
• Additional industry recognised training / Opportunity for career progression
• Motor maintenance discount with a local garage
• Access to Employee assistance programme with Health Assured.
• Workplace pension with Nest
• Discounts at major retailers with Blue Light Card
• Refer a friend scheme
• Access to company pool car

What our carers feel about being in this role:

"I like engaging with the clients and providing care that is beneficial to their needs and in their own setting."

"I took a break from care and explored other careers but have come back as that is what I enjoy and find it very fulfilling."

"I like being an important part of a clients daily routine and also seeing different people's faces and the flexibility with First City."

"Working with First City helped me understand how community care worked and what happens when a person is discharge from hospital back to their own homes"

Please use the below link that will take you to our website where you will find more information.

Kind, personalised care for a happy, fulfilling life. (firstcitynursing.co.uk)

ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING

PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or Above in health and social care.

If you apply for this role and you are not suitable a member of our team may direct you to a different role, this can affect the pay rate and duties, multiple applications are not required.

This role is NOT open to applications from those who reside outside the UK. Should you apply for this role and be found to live outside the UK, your application will be rejected.