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Apprentice Care Coordinator
Job Description
Choosing to study for an Apprenticeship with First City can be both an inspiring and rewarding way to start your career!
This role is suitable for someone leaving education who has a passion to learn and support others! This real-world experience will enrich your knowledge and skill in the health and social care sector, whilst building the foundations for a future career.
First City Nursing is care provider based in Swindon. Our main focus is to provide care and support to all service users. To enable them to maintain their independence and quality of life in their own homes, or to provide care to individuals in residential or nursing homes, day-care centres, hospital placements and within our Extra Care Schemes. Our services are service user lead and we support service users to achieve their personal outcomes, by using a person centred approach.
You will be working alongside our Co-ordinators to support one of the most important positions in First City as their actions directly affect the happiness and wellbeing of both our customers and our staff.
This role is to make sure our customers receive excellent service and support to help them remain safe and comfortable in their own homes. You are often an escalation point for complicated or ongoing concerns. We will provide training and ongoing support to ensure you understand our carers and our customers.
Key responsibilities of a Customer service Apprentice:
- Communicating regularly with care workers and resolving queries in a timely manner
- Maintaining telephone contact with customers and staff members
- Ensure telephone calls are answered in a timely, polite and professional manner
- Ensure all paperwork is completed and entered onto relevant systems
- Be the 1st line of support for carers, clients and external professionals with all enquiries
- Maintain integrity when dealing with confidential matters & Adhere to company policies
- Approach clients with understanding and empathy, remembering that each client is to be treated as an individual
- Act as a referral point for dealing with more complex or technical requests, complaints, and queries
- Work as part of a team that revolves around person-centred care and support
- Undertake a range of administration tasks suited to the current level of training and development
- Complete course work on time and to a high standard
- Produce, maintain and be responsible for content, accuracy and sign off of assessments completed
It's true that no two days are ever the same. It's that variety that our teams love and that motivates them to treat every day as a new opportunity. The role can be demanding but, at the end of every day, you will go home knowing you have made a difference. As a team we offer 24/7 support to both our staff and customers to ensure the highest quality care and support is delivered.
Essential:
- Be 16 years of age or older
- Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
- Have an understanding and/or interest of the health and social care sector
Desirable:
- Health and social care qualification (GCSE or equivalent)
Duration:
The Apprenticeship will take between 12 - 18 months to complete
Courses available Customer Service Level 2 and 3 depending previous qualifications
Salary: £13,312 per annum, for the 1st year - Rate will be assessed after a year.
This position may be closed sooner if a suitable candidate is appointed
Office hours are 08.30am -17.00pm. Some flexibility in hours may be required to suit the needs of the business.
This position may be closed sooner if a suitable candidate is appointed
ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING
SIMILAR JOBS
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Care and Support Worker - Agency
Join a supportive team that values your contributions and celebrates your successes as we work together to make a positive impact!
Are you a dedicated healthcare assistant or support worker on the lookout for new opportunities in Swindon? Are you looking for flexible work that fits around your lifestyle?
First City Recruitment, part of the First City Group, is on the hunt for Care Assistants and Support Workers to join our agency staffing team in Swindon and the surrounding areas.
We offer a wide range of hours to suit your schedule, though these are not guaranteed as permanent positions, we're in a strong position to provide consistent work and excellent support, ensuring you'll have the stability you need and the flexibility you want. As an agency worker, you'll enjoy competitive pay, the freedom to choose shifts that work for you, and the opportunity to gain experience in diverse settings. Whether you're looking to supplement your income or explore new opportunities, our agency provides the support and flexibility you need to thrive.
Location: Swindon and surrounding areas
Pay: Weekly pay - £12.88 per hour (inclusive of holiday pay) paid weekly every Friday.
Hours: Days or Nights, up to 12 hours shifts (to meet the needs of those we support on occasions there may be flexibility in timings)
We're looking for reliable, empathetic, and caring individuals with at least six months of recent UK care experience to join our welcoming and professional team. Our comprehensive induction training program is designed to enhance your skills and ensure you provide the highest quality of care. We value staff with the right mindset and behaviours, as they are essential to maintaining our workplace values at the core of everything we do. Join our dynamic team and be a part of a rewarding journey where your skills truly make a difference.
We'd love to hear from you if you have experience doing:
- Residential Care
- Support Work
- Healthcare Assistant (HCA)
- Care Assistant
- Domiciliary Care
- Homecare
- Working with challenging behaviours
- 1-1 Care
- Autism Support Work
Working with us you will receive:
- Excellent rates of hourly pay £12.88 - £15.68 (inclusive of holiday pay)
- Refer a friend scheme.
- Weekly pay
- Flexible day or night shifts, 12 hour shifts available.
- NEST pension plan
- Free Comprehensive and rewarding in house classroom-based training.
- Access to health and social care diploma courses (T&C's Apply)
- Enhancements rates of pay on bank holidays and over the Christmas period
- Eligibility to Blue light card - a variety of discounts at your favourite stores, holiday bookings and many restaurants.
- 24-hour support from our experienced office team
Our Requirements:
- You will need to be caring, kind, patient, reliable, honest, and trustworthy.
- Willing to undertake Personal Care tasks including bathing and toileting.
- Be comfortable and confident working as part of a team or lone working.
- A willingness to be flexible to meet the requirements of our client base.
- You must have the right to work in the UK.
- You must be responsible for your own transport arrangements
Are you ready to step into a role that not only challenges you but also allows you to transform lives every day? If you believe you have the passion and skills to provide outstanding care, we want to hear from you!
At First City Recruitment, we are dedicated to safeguarding and promoting the welfare of vulnerable children and adults. As such, all employment offers are subject to an enhanced DBS check, satisfactory references, and the completion of mandatory training.
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Support Worker
Are you passionate about making a difference in people's lives?
First City is committed to providing high-quality supported living services. We believe in empowering individuals to lead fulfilling lives and promoting independence, dignity, and respect.
We are looking for compassionate and dedicated Supported workers to join our team. In this rewarding role, you will support individuals with learning disabilities, mental health challenges, physical disabilities, or behaviours that challenge and can be unpredictable, to live independently and achieve their goals.
Location: Swindon and Surrounding area
Rate: £11.44ph
Hours: Full-Time/Part-Time/Flexible ShiftsWhat You'll Do:
- Provide tailored support to individuals in their own homes, including assistance with daily tasks, personal care, and meal preparation.
- Encourage independence and support individuals to develop life skills.
- Facilitate access to the community, helping with appointments, social activities, and work or education opportunities.
- Build meaningful relationships while maintaining professional boundaries.
- Maintain accurate records and uphold the highest standards of care.
What We're Looking For:
- A caring and empathetic nature.
- Excellent communication and interpersonal skills.
- A positive attitude and a genuine desire to support others.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Experience in care (preferred but not essential - full training will be provided).
- Full driving license and access to own vehicle is preferred but not essential
What We Offer:
- Competitive salary with opportunities for progression.
- Comprehensive training and ongoing professional development.
- Flexible working patterns to suit your lifestyle.
- Access to employee assistance programme
- A chance to make a real difference in the lives of others.
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING
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Experienced Support worker - Wootton Bassett
First City are looking to recruit passionate & enthusiastic support workers to join our workforce and become part of what we believe to be, something incredibly rewarding.
This specific role is supporting a young man with Cerebral Palsy in Royal Wootton Bassett, Swindon.
You will be working in the family home, in a fun, friendly and welcoming environment. You will be joining in varied activities and helping to explore new activities. You will be working within a support team to enable this young man to communicate to his best level, helping with his personal care needs and encouraging him to be as independent as possible.
Location: Wootton Bassett
Rate: £11.44ph
Hours Available: Full Time / Part Time
Shift patterns - 07.00 - 14.30 and/or 14.30 - 22.00 and/or 22.00 - 07.00 (Sleep night)
Our customer communicates using a choice board, eye movement, touching and can also read lips, facial expressions and body language.
The ideal candidate is someone with a background of supporting individuals with physical and learning disabilities, someone who wants to share interests and hobbies, someone fun but responsible and someone this young man build a fantastic rapport with.
About you:
- You are reliable and professional - you value honesty and discretion
- You enjoy working in a relaxed, fun, family environment whilst working hard and seeing your client make progress and being a part of that.
- You are friendly and approachable
- You are flexible and you work well under pressure
Responsibilities will include:
- Maintaining a safe and clean environment
- Promoting independence
- Feeding
- Personal care
- Moving and Assisting
- Supporting with activities and planning day trips
- Community Access
- General household tasks
A minimum of 6 months health and social care experience is required for this role preferably with specific knowledge and familiarity of brain injuries, however transferable skills and personal experience will be considered. A full clean driving licence is desirable.
Benefits:
- Access to Employee assistance programme with Health Assured.
- Opportunity to increase knowledge through training opportunities
- Opportunity for career progression
- Excellent training and support
- Refer a friend scheme
- Excellent training and support
- Access to Blue Light Card discount scheme
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING
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