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Care Co-Ordinator
Job Description
PROGRESS YOUR CAREER IN CARE TODAY!
Have background in care or just looking for a change from your current role?
Take your career in Healthcare to the next stage, as First City have a fantastic opportunity for a full time Care Co-ordinator to join our wonderful Office team!
This is the perfect role for an existing Care Co-ordinator, Care Supervisor or a Care Assistant looking to progress their career!
The Co-ordinator holds one of the most important positions in First City as all your actions directly affect the happiness and wellbeing of both our customers and our staff.
The purpose of the Care Co-ordinator role is to make sure our customers receive excellent quality care and support to help them remain safe and comfortable in their own homes.
You will be joining a team of friendly and kind-hearted professionals who are proud of the work they do, We provide training and ongoing support to ensure you understand our carers and our customers. Our Care Co-ordinators are part of the care team and would be expected to help with care calls where necessary and partake in out of hours on call duites.
Location: Swindon
Hours: Monday-Friday 08:30am -17:00pm. Some flexibility in hours may be required to suit the needs of the business
Salary: £23400 per annum, additional earnings available when partaking in out of hours duties
Key responsibilities of a Care Coordinator:
- Allocation of care workers to customer visits using effective rostering, ensuring continuity of care and considering locations, skills required.
- Communicating regularly with care workers, providing guidance and resolving queries in a timely manner
- Maintaining telephone contact with customers and staff members
- Ensure telephone calls are answered in a timely, polite and professional manner
- Ensure all paperwork is completed and entered onto relevant systems
- Support with the delivery of the on-call rota, dependent on the needs of the business. This will include being the designated contact for the out of hours teams during evening/weekends and supporting all aspects of care delivery.
- Support the field team covering customer visits to support the business needs when required.
- Be the 1st line of support for carers and clients with care related enquiries
- Ensure compliance is met within the office and the care calls
- Assist and support the manager
- Maintain integrity when dealing with confidential matters
- Provide supervisory support and instruction to care staff
- Adhere to company policies
- Approach clients with understanding and empathy, remembering that each client is to be treated as an individual
- Work as part of a team that revolves around person-centred care and support
The successful candidate will:
- Be computer literate and have good office skills
- Have excellent customer service skills
- Have an empathetic and a caring nature
- Be organised and can work calmly under pressure
- Have experience of working in various Healthcare settings
- Be a people person with good communication skills
- Be a team player
- Support with other tasks required to meet the needs of the business.
The following would be beneficial:
- Health and social care qualifications (NVQ 2/3 or above)
- Valid driving licence with access to a car
In return we offer;
- Supportive induction
- Excellent training and support
- Access to Blue Light Card discount scheme
- Motor maintenance discount with a local garage
- 28 days annual leave entitlement inclusive of statutory bank holidays
- Access to Employee assistance programme with Health Assured.
- Additional industry recognised training
- Workplace pension with Nest
- Discounts at major retailers
- Refer a friend scheme
- Opportunity for career progression
* Further earning potential exists within this role
Office hours are 08.30am -17.00pm. Some flexibility in hours may be required to suit the needs of the business.
This position may be closed sooner if a suitable candidate is appointed
ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING
SIMILAR JOBS
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Domiciliary Care Assistant Swindon
Working in the community as a care assistant means you will need to be quick thinking, kind hearted and put the people we support first promoting their independence with a person centred approach.
Rate: £13.04 35p Mileage
PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or above in Health and Social Care.
We are a friendly, local, family run homecare provider which recognises that its employees are its greatest asset.
This role will involve:
- Supporting people in the local community to live independently at home.
- Support customers with their day to day routine;
- Assisting with personal care such as showering, bathing, continence care
- Helping with mobility
- Administering medication,
- Preparing meals
- Light domestic tasks
- Individual requirements outlined in each person-centred support plan.
First City Group are looking for committed staff to embrace our company ethos and values and provide excellent standards of care to our clients.
If you have experience as a Care Assistant/ Support Worker we would love to hear from you.
However, experience isn't necessary, we provide full training and encourage candidates from all sectors to apply.
Full driving licence and access to a vehicle is essential for this role as well as commitment for morning shifts, evenings and some weekend commitment.
First City Group are proud to support the local community, operating in and around Swindon, including but not limited to; West Swindon, North Swindon, Town Centre, Wroughton, Chiseldon and Highworth.
Hours Available:
Morning shifts - 7am - 2:30pm
Evening shifts - 2:30pm - 11pm
Monday - Sundays
Full-Time, Part-Time, Weekends
At First City we offer the following benefits:
- Competitive salary (Guaranteed hours available T&C's apply)
- Welcoming colleagues and a supportive office team with an open door approach
- 28 Days Holiday pro rata
- Paid comprehensive induction training and shadow shifts (subject to contract type)
- Free uniform
- Paid 35p per mile between calls
- Additional industry recognised training / Opportunity for career progression
- Motor maintenance discount with a local garage
- Access to Employee assistance programme with Health Assured.
- Workplace pension with Nest
- Discounts at major retailers with Blue Light Card
- Refer a friend scheme
- Access to company pool car
What our carers feel about being in this role:
"I like engaging with the clients and providing care that is beneficial to their needs and in their own setting."
"I took a break from care and explored other careers but have come back as that is what I enjoy and find it very fulfilling."
"I like being an important part of a clients daily routine and also seeing different people's faces and the flexibility with First City."
"Working with First City helped me understand how community care worked and what happens when a person is discharge from hospital back to their own homes"
Please use the below link that will take you to our website where you will find more information.
Kind, personalised care for a happy, fulfilling life. (firstcitynursing.co.uk)
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING
PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or Above in health and social care.
If you apply for this role and you are not suitable a member of our team may direct you to a different role, this can affect the pay rate and duties, multiple applications are not required.
This role is NOT open to applications from those who reside outside the UK. Should you apply for this role and be found to live outside the UK, your application will be rejected.
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Evening & Weekends Domiciliary Care Assistant Swindon
Are you a compassionate and quick-thinking individual looking to make a real difference in the community? Join us as a Care Assistant, where your commitment to supporting others will help people live independently at home. We are seeking candidates who are available for evening and weekend shifts to ensure we provide the best care to our clients.
Rate: £13.04 35p Mileage
PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or above in Health and Social Care.
We are a friendly, family-run homecare provider that believes in putting employees first. We offer a supportive work environment where your contributions are valued.
Key Responsibilities:
- Supporting people in the local community to live independently at home.
- Assisting with personal care, including showering, bathing, and continence care.
- Helping with mobility and administering medication.
- Preparing meals and assisting with light domestic tasks.
- Providing care based on individual needs outlined in person-centred support plans.
What We're Looking For:
- Full driving licence and access to a vehicle is essential.
- Evening and weekend availability required.
- Experience as a Care Assistant or Support Worker is welcome but not required-full training is provided.
Hours Available:
- Evening Shifts: 2:30pm - 11pm
- Evening Shifts: 6pm - 11pm
- Weekend Shifts: 7am - 2:30pm and/or 2:30pm -11pm
Benefits:
- Competitive salary (Guaranteed hours available T&C's apply)
- 28 Days Holiday pro-rata
- Paid induction training and shadow shifts
- Free uniform
- Paid 35p per mile between calls
- Additional industry-recognized training and career progression opportunities
- Discounts at major retailers with Blue Light Card
- Access to Employee Assistance Programme
- Motor maintenance discount with a local garage
- Access to company pool car
- Workplace pension with Nest
- Refer a friend scheme
What our carers say:
- "I enjoy being part of my clients' daily routines, and the evening and weekend shifts work perfectly with my schedule."
- "I find this role so fulfilling. The flexibility with evening and weekend hours means I can balance my other commitments while doing something I love."
- "Working with First City has given me the training and confidence to make a positive impact in the community."
Interested in Joining Our Team?
If you're passionate about providing high-quality care and have the availability to work evenings and weekends, we'd love to hear from you!Visit firstcitynursing.co.uk for more details and to apply.
Kind, personalised care for a happy, fulfilling life.
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING.
Please Note: The rate advertised is for those who hold an NVQ 2 or above in Health and Social Care. If you are not suitable for this role, a member of our team may direct you to a different opportunity, which may affect the pay rate and duties. No need for multiple applications. This role is not open to applicants residing outside the UK.
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Compliance Administrator
First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.
We are seeking a friendly, detail-oriented, and professional individual with excellent communication skills to join our team as a Compliance Administrator. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.
Location: Swindon
Salary: £26,000
Hours: 40 hours per week (08:30 am-5:00 pm, Monday to Friday) - Some flexibility may be needed to meet the needs of the businessThe Role
This position is ideal for someone with experience in care delivery who is ready to take on a role focused on ensuring the highest compliance and care quality standards. As a Compliance Administrator, your responsibilities will include:- Monitoring alerts from our care system
- Reviewing carers' notes to ensure they meet quality and regulatory standards.
- Proactively addressing gaps in care delivery in collaboration with staff.
- Effectively escalating issues to the appropriate personnel when needed.
- Ensuring strict adherence to CQC regulations and compliance standards.
- Conducting follow-ups on outstanding matters and documenting actions.
- Supporting staff through constructive and professional conversations.
- Promoting best practices across care teams.
- Reviewing written statements
- Developing action plans in line with audit findings to drive continuous improvement.
The above is not an exhaustive list of duties*
Additionally, you'll have opportunities to shadow colleagues in the community to strengthen quality assurance, align policy with practice, and foster open communication. This hands-on approach promotes trust and teamwork, ensuring the highest care standards for our customers.
What We're Looking For
- Experience: Background in the care sector is desirable but not essential.
- Skills: Confident, assertive, and able to challenge constructively and professionally.
- Knowledge: Familiarity with CQC regulations, Fundamental Standards and Person-Centred Plans.
- Communication: Strong written and verbal communication skills.
- Proficient with technology: Competent to use various computer systems.
- Personality: Friendly, enthusiastic, and trustworthy with a can-do attitude.
In return we offer:
- Excellent training and support
- Access to Blue Light Card discount scheme
- Motor maintenance discount with a local garage
- 28 days annual leave entitlement inclusive of public holidays
- Access to Employee assistance programme with Health Assured.
- Free onsite parking
- Workplace pension with Nest
- Refer a friend scheme
Why Join Us?
If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.
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