Customer Collaboration - Quality

• April 03, 2024

"It is important to me to have good conversation and communication"

Our HR & Recruitment Team have been talking to our customers as part of our theme of the month - 'Quality' - to seek their input on our recruitment and onboarding processes.

While some customers were happy to participate in a phone conversation to provide feedback, two of our customers also joined in discussions at First City house around our current processes and the values we look for. Both felt that a person's personality is key, suggesting that more scenario-based questions around real situations could be included in interviews, and were reassured by our stringent processes, including prescreening, verifying of references and a value-based approach.

We look forward to receiving feedback on our revamped interview questions and welcoming our customers to join us and meet potential candidates during recruitment interviews and future inductions.

We really value collaboration and feedback from customers to ensure the support delivered by the First City team is truly person-centred.

"Personality is key, being able to have a laugh with someone is important"