March & April Theme of the Month - roundup

• April 30, 2024

During the month of March & April we have been looking at the theme of Quality.

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

- Peter F.Drucker

Our Training Team and Department Leads collaborated to host numerous Quality workshops for colleagues, where we were able to discuss what we do and where we can improve to ensure good quality support is provided to our customers.

The HR & Recruitment team had the pleasure of welcoming two of our customers to First City House to join in discussions around our current recruitment processes and the values we look for. More about this can be found here.

As a whole we have been including Quality in many of our conversations, on a 1 to 1 basis as well as during group meetings.

A message to our colleagues:

Please remember to take a look at our noticeboards when you visit the office for information relating to our theme of the month, and to join in the conversations!

If you have taken part in any of the training or conversations mentioned above and would like to share photos or comments, please email charlieg@firstcitygroup.co.uk - we would love to hear what you think of our Theme of the Month!

We've enjoyed exploring Quality and look forward to bringing you more resources, offers and events during May's theme of the month when we visit Medication.

If you know of anyone who may be able to share their story, or to come in and talk about next months topic please get in touch with the office.

Take a look at what we did in January when we looked at Health, Wellbeing and Positivity.

Take a look at what we did in February when we looked at Hoarding and Self-Neglect