At the heart of everything we do. 

The people who use our services are at the heart of everything we do. We know that you are the best placed people to support us to continually improve and develop the services we offer. 

We constantly strive to do even better and welcome your ideas for new services we could offer or ways we can help more. We are always open to talking to people about their experience and want to listen to your views on how we could change things for the people we support.

By working together, we can develop new services that work as part of your local community and enable the people we support to live the lives they choose.

Ways to get involved

• Talk to our team when they come to your home
• Get involved in our customer reference group 
• Send us your feedback and suggestions 
• Contact us using the form below or on 0845 241 4445

How we will use your views

Your feedback, suggestions and thoughts will be used by us when considering changes to improve our services. We will also use your views to inform the development of new services and community care services that meet your needs.

We are keen to expand how people can get involved with all aspects of our business including recruitment, training, quality monitoring and other innovations. If you would like to know more please contact us on 01793 312212 or e-mail brokerage@firstcitygroup.co.uk